Privacy Policy


  1. This Privacy Policy applies to all personal information collected by My Funeral Wishes Limited, Company Number 5435842. Covered in this Privacy Policy, we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.
  2. My Funeral Wishes is committed to complying with Commonwealth legislation governing privacy of personal information by businesses, and to protecting and safeguarding your privacy when you deal with us.

At My Funeral Wishes, we take privacy very seriously. We’ve updated our Privacy Policy (Policy) to ensure that we communicate to you, in the clearest way possible, how we treat personal information. We encourage you to read this Policy carefully. It will help you make an informed decision about sharing your personal information with us.

The defined terms in this Policy have the same meaning as in our Terms of Use, which you should read together with this Policy. By accessing our Website and using our Service, you consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

My Funeral Wishes collects your personal information

My Funeral Wishes is a provider of online software that’s simple, smart and secure, and helps your loved ones organise your funeral in accordance with your wishes, as well as access personal information about your life that will assist them with tidying your affairs after you have passed.

The Service involves the storage of data about an individual. This data can include personal information. ‘Personal information’ is information about an identifiable individual, and may include details such as the individual’s name, email address, telephone number, address, family details, information about your life events, information about your funeral plans and other personal details.

My Funeral Wishes may collect personal information directly from you when you:

  • register to use the Service
  • use the Service
  • contact the My Funeral Wishes support team
  • visit our Website.

You can always choose not to provide your personal information to My Funeral Wishes, but it may mean that we are unable to provide you with the Service.

My Funeral Wishes may receive personal information from you about others

Through your use of the Service, My Funeral Wishes may also collect information from you about someone else. If you provide My Funeral Wishes with personal information about someone else, you must ensure that you are authorised to disclose that information to My Funeral Wishes and that, without My Funeral Wishes taking any further steps required by applicable data protection or privacy laws, My Funeral Wishes may collect, use and disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, My Funeral Wishes’ identity, and how to contact My Funeral Wishes.

Where requested to do so by My Funeral Wishes, you must also assist My Funeral Wishes with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.

My Funeral Wishes collects, holds and uses your personal information for limited purposes

My Funeral Wishes collects your personal information so that we can provide you with the Service and any related services you may request. In doing so, My Funeral Wishes may use the personal information we have collected from you for purposes related to the Services, including to:

  • verify your identity
  • administer the Service
  • notify you of new or changed services offered in relation to the Service
  • carry out marketing or training relating to the Service
  • assist with the resolution of technical support issues or other issues relating to the Service
  • comply with laws and regulations in applicable jurisdictions
  • communicate with you.

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. My Funeral Wishes will only use your personal information for the purposes described in this Policy or with your express permission.

It is your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password and immediately change your password within the Service.

My Funeral Wishes can aggregate your non-personally identifiable data

By using the Service, you agree that My Funeral Wishes can access, aggregate and use non-personally identifiable data My Funeral Wishes has collected from you. This data will in no way identify you or any other individual.

My Funeral Wishes may use this aggregated, non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service
  • provide our customers with further information regarding the uses and benefits of the Service
  • otherwise improve the Service.

My Funeral Wishes holds your personal information on servers located in Australia

All data, including personal and non-personal information, that is entered into the Service by you, or automatically imported on your instruction, is transferred to My Funeral Wishes’ servers as a function of transmission across the Internet. By using the Service, you consent to your personal information being transferred to our servers as set out in this Policy.

Currently our servers are located in Australia by Amazon Web Services (Amazon), and your personal information will be routed through, and stored on, those servers as part of the Service. Amazon complies with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the locations of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates.

By providing your personal information to My Funeral Wishes, you consent to My Funeral Wishes storing your personal information on servers hosted by Amazon Web Services in Australia. While your personal information will be stored on servers located in Australia, it will remain within My Funeral Wishes’ effective control at all times. The server host’s role is limited to providing a hosting and storage service to My Funeral Wishes, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.

If you do not want your personal information to be transferred to a server located in Australia, you should not provide My Funeral Wishes with your personal information or use the Service.

My Funeral Wishes takes steps to protect your personal information

My Funeral Wishes is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored remotely on secure servers with 256-bit encryption and SSL (Secure Sockets Layer) data services.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised person(s) or in any unauthorised manner.

My Funeral Wishes will only disclose your personal information in limited circumstances

My Funeral Wishes will only disclose your personal information to external entities if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.

My Funeral Wishes will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that My Funeral Wishes may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

The third parties who host our servers do not control, and are not permitted to access or use, your personal information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, My Funeral Wishes does not currently ‘disclose’ personal information to third parties located overseas.

My Funeral Wishes does not store your credit card details

You are required to pay for the Service by credit or debit card, the details of which are not stored by the Service and cannot be accessed by My Funeral Wishes staff. Your credit or debit card details are encrypted and securely stored by Stripe to enable My Funeral Wishes to automatically bill your card on a recurring basis. If you reside in New Zealand you should review Stripe's NZ Privacy Policy to ensure you are happy with it. If you reside in Australia you should review Stripe's AU Privacy Policy to ensure you are happy with it.

Access to your personal information

It is your responsibility to ensure that the personal information you enter into the Website is accurate, complete, and up-to-date. My Funeral Wishes holds no personal information in our system other than that which you have entered yourself via the Service. We will only keep your personal information for as long as we require it for the purposes of providing you with the Service, and for as long as your Access Fee is paid up and your account is active.

My Funeral Wishes uses cookies

In providing the Service, My Funeral Wishes utilises ‘cookies’. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you, but it does identify your computer.

We and some of our affiliates and third-party service providers may use a combination of ‘persistent cookies’ (that remain on your hard drive for an extended period of time) and 'session ID cookies’ (that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

We do not respond to or honour ‘Do Not Track’ requests at this time.

You can opt out of any email communications

My Funeral Wishes sends product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. My Funeral Wishes will remove you at your request.

My Funeral Wishes has a privacy complaints process

If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

  • by email to, or
  • by letter to Privacy Officer, My Funeral Wishes Limited, PO Box 28572, Remuera, Auckland 1541, New Zealand.

Our Privacy Officer will endeavour to:

  • provide an initial response to your query or complaint within 10 business days
  • investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This Policy may be updated from time to time

My Funeral Wishes reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. My Funeral Wishes will make every effort to communicate any significant changes to you via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.

Privacy Policy last updated 1 July 2018